Job Vacancy

Provide a high-quality co-ordination service to support the delivery of company training and learning workstreams during a 15-month period of maternity cover to ensure they are conducted to an exceptionally high standard. Working with trainers and external providers, proactively support the promotion, increase attendance, quality and quantity of training and learning.

The successful candidate will be expected to step quickly into an established role, ensuring effective handover at the start and a comprehensive transition back at the end of the contract.

Key responsibilities

Co-ordinate all aspects and tasks for the delivery of training including:

• Training courses (including in-house courses)
• E-Learning modules
• Webinars
• Digital on-line training
• CPD Accreditation
• Responsible for answering phone calls and emails
• Manage the training and event bookings by email or online
• Provide timely reporting and analysis of all programmes
• Offer support for external contractors e.g. trainers. Such as hotel rooms, expenses, and travel.
• Organise the facilities, training event space and lunches for training courses that are hosted at HQ, ensuring that both before and after the event the training suite is set up and cleared.
• Schedule training calendars, liaising, and booking trainers and facilities.
• Support the promotion of training courses by liaising with the Communications Department.
• Responsibility for the provision of webinars, including sourcing and speaker liaison, testing, live webinar provision and analysis of recorded information and uploading of content to our YouTube channel.
• Update and maintain training content on the website and CPD records in YM for course attendance.
• Collating and analysing feedback to identify trends, report results, and support implementation of improvements.
• Support Finance by issuing payment reminders, chasing outstanding income for training courses, and providing income tracking and reports to the COO and Finance team.
• Assist with the monthly review of designated training and learning webpages to ensure content remains accurate, up-to-date, and relevant.
• Carry out regular checks of the e-learning platform, website, and YouTube channel to remove outdated accounts, data, and content, ensuring everything remains accurate and relevant for our audiences.
• Support the administration of CPD audits.
• Coordinate Approved CPD activities including forming accreditation panel, monitoring accreditation activities, collating and delivering feedback, finalising accreditation paperwork.
• Support where applicable the overseas office with any training and learning requirements they may have.
• Work with and support the Head of Competence and Learning on the delivery of new projects and new workstreams that are identified by the Associations strategic plan.

Key competencies/behaviours

• Able to work on own initiative and prioritise work
• Able to instigate a proactive and positive working environment
• Excellent team player, able to work with all members of staff regardless of role and responsibilities
• Strong verbal and written communication skills
• Able to communicate and work effectively with course trainers and external organisations
• The ability to handle pressure and meet deadlines
• Able to adapt in a constructive manner to a changing environment
• Attention to detail with excellent time management and organisation skills

Key skills/experience/education

• IT Fluent including excel experience
• 3 years in a senior administration or coordinator role – desirable not essential
• Customer service experience
• Experience with diary and appointment management

• Support to study professional qualifications to support your CPD
• Aviva Pension – company contributes 6%
• Annual bonus scheme of up to 10%

HOURS OF WORK: (34 Hours) Mon- Thursday 9-5pm, Friday 9-4pm. 

14-month Fixed Term Contract to cover Maternity leave.

HOLIDAYS: 24 days holiday and the offices are closed for 3 days over Christmas each year.

INTERVIEW PROCESS

• 1st STAGE – Telephone call/Teams
• 2nd STAGE – Face to face at the offices

Please do contact us for more information or visit our Linkedin page.