Job Vacancy

Overview to graduate opportunity (remote):

Joining this organisation is the perfect path for any graduate interested to join a charity that offers a real commercial perspective. Please note this role will be remote with a visit to the office once a month (Leamington Spa office).

With the valuable work they do in the charity sector and how they value their team, you can understand why this firm would be first choice for many graduates. Unlike with so many larger firms, you are not just a number, your voice counts and you will have the chance to work to support professionals while building your career.

You will start in a support function within the sales team, a fast-paced department that makes a real difference to the business and customers they work with. This role will then develop into consultancy within the sales arena, where you will have your own client base. This role will then involve office-based activity (remote) as well as client visits.

This graduate entry-level position offers a strong foundation in sales operations, systems, and service knowledge, with a clear progression pathway.

Principal Accountabilities

Customer Experience & Account Management:

• Provide high-quality customer service by promptly addressing queries and resolving issues.
• Assist in managing customer accounts, ensuring accurate and up-to-date customer information is maintained for effective communication.
• Support account management efforts by ensuring customer requirements are met within agreed response times and service levels.

Reporting & Sales Data:

• Prepare sales reports and analyse data to identify trends, supporting decision-making and strategy development.
• Collaborate with the sales team to track key financial data, including pipeline status, sales cycle progress, new leads, and achieved sales.

Administrative & Sales Support:

• Manage sales schedules, handle correspondence, and maintain records to ensure smooth sales operations.
• Take ownership of the sales inbox and phone line, ensuring that all inquiries are handled promptly.
• Assist with sales coordination, facilitating communication between the sales team and other departments to ensure sales orders and inquiries are processed efficiently.

CRM & Process Management:

• Ensure accurate and timely data entry into the CRM system (e.g., NetSuite).
• Organise and manage sales materials and assets, ensuring they are accessible and up to date for the sales team.

Marketing Collaboration:

• Work closely with the marketing team to support campaigns, events, webinars, and promotional activities that drive client engagement.

Event Support:

• Represent the organisation at sales events and conferences, providing logistical and administrative support.

Additional Duties:

• Undertake other responsibilities aligned with the role, as requested by the Head of Sales.

• Degree educated with ideally some experience in an office/sales setting
• Proven ability to deliver outstanding service and support to clients, ensuring their needs are met effectively and professionally
• IT Proficient Proven ability to use CRM systems (e.g. NetSuite), managing databases, and creating reports using MS Excel or similar tools.
• Excellent verbal and written communication skills; able to interact effectively with both customers and internal teams.
• Attention to Detail
• Ability to prioritise
• Problem-Solving & Initiative
• Works well within a team and across departments, building strong relationships with colleagues at all levels.
• Well-presented with the ability to handle confidential information with integrity and discretion.
• Willing to travel domestically and internationally as required.

• Pension Scheme: They provide a workplace pension in line with UK legislation. Eligible employees are automatically enrolled within three months of joining.
• Life Assurance: They offer life assurance cover valued at four times your annual salary.
• Wellbeing Support: They care about your wellbeing and are committed to supporting a healthy work/life balance. They offer: Simplyhealth Optimise wellbeing plan, Confidential Employee Assistance Programme (EAP), A flexible approach to working arrangements that accommodates individual needs
• Learning & Development: They invest in their people. You will have access to a wide range of learning and development opportunities to support your growth. They are proud of their inclusive, supportive culture and are committed to helping you reach your full potential.

INDUCTION:

On the first day you start with the business you will visit the offices to meet the team and get to understand the training you will be involved. Most training will then take place remotely as you start to understand your key tasks.

HOURS OF WORK: Remote Monday – Friday 9.00 – 17.00 1-hour lunch (35-hour week)

Working from home with a visit to the offices once a month for team meetings. 

HOLIDAY:  25 days annual leave plus UK public holidays.

Your entitlement increases by one day each year after five full years’ service, up to a maximum of 30 days.

INTERVIEWS:

First stage: Telephone call with HR.

Second stage: Normally a panel interview with 3 members of staff – HR. Head of Sales. Sales Support.

Please do contact us for more information or visit our Linkedin page.