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Graduate Intervention Claims Handler

Location
Northamptonshire
Salary
Up to £25,000
Sector
Insurance/Construction
Degree Discipline & Classification
Degree Educated
UCAS Points
N/A
Job Ref
TGR2227

About Our Client

Culture – Everyone Matters.

Everyone has a voice and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company’s success ensures they keep true to their ethos.

NATURE OF BUSINESS:

Provide building repairs and catastrophic disaster management. They      use a mix of their own Site Operatives and a network of specialist contractors to provide repairs to varying degrees of property damage.

Company Accreditations:

The Client is passionate about training within their organisation. Their employees are able to progress their professional qualifications and continually develop their skills within the industry.

With roots firmly in repair and construction, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference.

They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.

Roles & Responsibilities

Our client is looking to recruit a high calibre graduate with excellent communication looking to establish a permanent career within their Intervention team and be part of the exciting future of this organisation.

Following on from training you will be supported by experts in the division and really given the chance to take ownership of your clients and their cases. You will deal with a variety of clients, ensuring you receive the full information and provide advice and information to your clients on the process involved. These cases require you to pull together detailed information to ensure full facts are gathered for you to act on. You will require solid project coordination skills and excellent organisation to manage each clients’ case.

You will be responsible for processing the information on the internal systems and analysing the information provided.  The role will involve speaking and negotiating with clients in order to agree a swift settlement.

If you are looking for a challenging business focused role that offers variety, progression routes and training with a dynamic environment this is a role to be considered.

Skills Required

  • Educated to The Graduate level
  • Proven customer service experience
  • Case handling/project coordination experience would be desirable
  • Extremely organised.
  • Experience dealing with customers over the telephone
  • Strong written communication
  • Ability to work to deadlines
  • Personable and approachable
  • Looking for a career, further training & progression
  • Ability to communicate effectively on all levels
  • Excellent attention to detail
  • Analytical
  • IT literate and able to pick up new systems
  • Ability to work on own initiative and manage own workload as well as add real value to the team

Desirable skill

  • Commercial Business experience

Benefits

  • Excellent progression
  • Company pension
  • Support to continue training

HOURS OF WORK: 9.00-5.30pm Monday to Friday with 1 Lunch

HOLIDAY: 25 days plus bank holidays

Please do contact us for more information or visit our Linkedin page.

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