Communities Programme Operations Coordinator

Location

Leicester - Hybrid

Salary

£29,000-£34,000 DOE

Sector

Charity

Degree Discipline & Classification

Must hold minimum 2.1 under graduate result from a leading university

UCAS Points

N/A

Job Ref

TGR3163

About Our Client

A registered charity and based in London, using football to tackle some of the biggest challenges facing young people today. They make football accessible to over 7,000 children and young people every week through a financial assistance model that removes the barriers of cost and targets areas of greatest deprivation, bringing together young people from different socioeconomic backgrounds, ethnicities and nationalities in the process.

In just six years they’ve grown from a £1m to a £5m organisation, and they’re now at an inflection point, expanding beyond London and building towards reaching over 40,000 young people every week by 2031. They’re a fast-paced, ambitious team based out of a modern office in London, and they’re committed to the personal growth of every person who joins them. If you want to do meaningful work, be given real responsibility from day one, and be part of something that no other sport-for-good charity in the UK has achieved — this is the place for you.

Roles & Responsibilities

Programme Operations & Coordination

Launch the Communities programme in Leicester, working closely with the London team to get the first sessions off the ground
Coordinate the day-to-day delivery of the Communities programme across schools, community training sessions, and holiday camps, ensuring all sessions run smoothly
Manage schedules and resources across a range of facilities, coaches, and community partners, working to ensure all sessions deliver against the foundation’s quality standards
Maintain accurate performance data and documentation for the programme to support strong safeguarding and guide continuous improvement of the programme
Work collaboratively across teams to support a community programme that amplifies impact and contributes to the foundation’s broader goals and mission

Communication & Stakeholder Management

Act as the first point of contact for inbound communications from parents, schools and community partners, handling enquiries, resolving issues, and ensuring a seamless experience for everyone involved in the programme
Manage outbound programme communications, ensuring our messages are intentional, relevant, and reflective of the foundation’s values
Build and maintain strong partnerships with schools, local authorities, community organisations, and other delivery partners, with the aim of expanding reach and deepening impact
Represent the Foundation at relevant events and forums, as needed, championing the role of community football in driving social change

Systems, Data & Continuous Improvement

Develop and maintain efficient operational systems and processes that enable the programme to scale while maintaining quality
Use data and participant feedback to continuously improve the player, school, and partner experience, ensuring insight drives decision-making
Support the collection, analysis, and presentation of programme data related to participation, quality, and financial performance to inform delivery and reporting
Support the strategic growth of the programme by contributing ideas and identifying opportunities to increase participation and remove barriers
Uphold the foundation’s safeguarding policies and values at all times across everything you do

Skills Required

Must hold minimum 2.1 under graduate result from a leading university
Strong alignment with the foundation’s values and a passion for football as a tool for social impact
Experience coordinating youth programmes within Leicester, and deep knowledge of the local community
Excellent organisational skills, with the ability to manage schedules, resources, and multiple tasks across more than one location
Track record taking ownership of defined tasks and sees them through to a high standard with limited need for rework
Clear, professional communication skills, adapting tone for different audiences including participants, parents, coaches, and colleagues
A proactive, problem-solving approach — spots issues and suggests improvements rather than simply accepting the status quo
Reliable and detail-oriented, with the ability to maintain accurate records and consistently meet deadlines
Experience using data and insights to drive operational improvement
Comfortable making routine decisions independently and knowing when to escalate
Good grasp of technology and digital tools, including Microsoft 365
A collaborative team player, curious about how the wider organisation works and keen to learn and grow
Eligibility to live and work in the UK

Desirable Criteria

Experience working in the not-for-profit or social impact sector
Experience coordinating sports, education, or youth programmes
Understanding of the grassroots football landscape and/or youth sports provision

Benefits

Access to co-working space
Regular staff socials & monthly ‘Team Talk’ in London with pop-up catering
Opportunities to attend Premier League, WSL, FA Cup, League Cup, and Champions League football matches
Cycle to work scheme
Salary sacrifice workplace pension scheme
Funding toward training and five days of fully paid study leave
The chance to grow within a mission-driven organisation doing work that genuinely matters

HOURS OF WORK: 40-hour week with the need for flexibility

HOLIDAY: 24 days holiday allowance, increasing by one day per year after two years’ service

HEALTH AND SAFETY: No issues to report

Please do contact us for more information or visit our Linkedin page.

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