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Claims Handler

Competitive - Dependent on Experience
Degree Discipline & Classification
UCAS Points
Job Ref

About Our Client

Culture – Everyone Matters.

With our client everyone has a voice and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit they focus on achieving goals together. Having fun, working hard and sharing in the company’s success ensures they keep true to our ethos.


Provide building repairs and catastrophic disaster management. They use a mix of their own Site Operatives and a network of specialist contractors to provide repairs to varying degrees of property damage.

Company Accreditations:

Our client is passionate about training within their organisation. Their employees are able to progress their professional qualifications and continually develop their skills within the industry.

With roots firmly in repair and construction, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference.

They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.

Roles & Responsibilities

Our client are continuing to grow and have an exciting opportunity for a driven, ambitious candidate who has demonstrated sales and negotiation skills to join either their building solutions or claims division. You will need to be able to build successful relationships with clients and internal teams.

They are looking to recruit a candidate with excellent communication looking to establish a permanent career within the firm. The main focus of this role is communication, working to targets and looking after each case professionally.

Duties will involve the following:

  • Ensuring you have the full facts on each case that needs dealing with prior to communicating externally with clients.
  • Examining documentation to ensure we are in full possession of the facts
  • Liaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.
  • Entering into discussions with the claimant in order to settle the claim
  • Ensuring you keep the internal system up to date and communicate any issues internally

This role offers support for development with the company and support to study professional qualifications. If you are looking for a challenging business focused role that offers variety, progression routes and training with a dynamic environment this is the role for you.

Skills Required

  • Experience within Insurance, legal, claims – in a client focused role
  • Sales experience
  • Proven negotiation skills
  • Ability to work to deadlines
  • Extremely organised
  • Personable and approachable
  • Looking for a career, further training & progression
  • Ability to communicate effectively on all levels
  • Excellent attention to detail
  • Analytical
  • IT literate and able to pick up new systems
  • Ability to work on own initiative and manage own workload as well as add real value to the team


  • Excellent progression.
  • Company pension which increases with time served,
  • An industry leading maternity policy,
  • £500 wellbeing payment at annual review,
  • Loyalty bonus at milestone years,
  • Support to continue training and paid for professional qualifications, access to a Rising Stars programme and equal support for mental and physical wellbeing.

HOURS OF WORK: 8:45-5:00pm Monday to Friday with 45 min Lunch

HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays.  An additional day is also given for your Birthday if it falls on a weekday.

HEALTH & SAFETY: No current issues to report on site

Please do contact us for more information or visit our Linkedin page.

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