Job Vacancy

General Tasks

• Attend your department morning meeting every day
• General office duties to include answering the telephone, respond to emails within 24 hours and dealing with people coming into the office.
• Booking in and out keys
• Ensure you keep up to date with your specific tasks and are meeting your KPIs.
• Liaising with other departments within the company to ensure queries are dealt with and answered correctly, in a timely fashion.
• Ensure we are compliant with all current and new regulations.
• Always come to work in smart business dress and be well groomed.
• To follow company’s Personal Safety Procedures to avoid putting yourself or others at risk.
• Arrive to all internal and external meetings and appointments on time.

This Job Description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot themselves justify a reconsideration of the grading of the post.

Specific Tasks

• Manage portfolio of blocks/estates
• Dealing with general block maintenance queries
• Actioning repairs in line with the budget and Director’s authority
• Processing works orders and invoices
• Utility
• Preparation of inspection reports using Inventory base and associated
• Ensure all repairs/issues noted following the visits are dealt with
• Ensure that all properties are compliant with safety legislation and legal frameworks
• Work within the budget, unless authorisation has been approved by Directors
• Preparation of block/estate annual budgets and day to budget management in collaboration with the Client Account Management Team
• Undertaking Section 20 processes where required
• Co-ordination of Insurance Claim processes
• Support the Accounts Department in Arrears Case Management through to Solicitor Referral
• Attending leaseholder/shareholder meetings (these could be outside of normal business hours)
• Contribute and update weekly and month performance reporting requirements
• General administration/correspondence
• Preparation of Leaseholder and Freeholder Management Packs
• Processing of Transfer of property ownership notifications and enquiries

Person Spec

• Educated to Graduate Standard
• Experience of Microsoft Office – Word, Excel etc.
• Good Communication Skills
• Car driver with clean license
• Full Training will be given
• Industry Qualification will need to be studied for and completed within a set time frame if not already held.

Desirable Eligibility Requirements

• Educated to degree Level
• Block management or Property Management experience
• ARMA or RICS Membership or Qualification

BENEFITS:

• Pension – stakeholder (8% total, company – 3%, employee 5%) Support to role related qualifications
• Cash health scheme which are paid the basic level for all staff members and successful completion of probationary period (12 weeks)
• Various bonus incentive schemes for hitting targets
• £50 per quarter for those that do not take unscheduled leave

HOURS OF WORK: 8:30-5:30 Monday to Friday with 1 hour lunch           

HOLIDAY: 20 days plus bank holidays

HEALTH & SAFETY: No current issues to report on site

Please do contact us for more information or visit our Linkedin page.