Job Vacancy

Joining the company is the perfect path for any graduate fascinated by technology and what keeps our world turning and developing. Your choice of degree may have recognised this, or perhaps you are coming from another background, the sort that’s more instinctual but your common goal is to have a career within the world of technology. In any case, this opportunity will give you real-world introduction to the industry, and a chance to gain valuable knowledge and skills.

This opportunity focuses on providing hands-on training in your area of specialism, supported by industry professionals with years and years of experience to share, giving you plenty of time to learn on the job, apply your knowledge and showcase your talent.

Why join this firm?

Now you have completed your studies there are many choices out there, it is vital you look at all aspects of a business and this is where our client impresses. With massive growth year on year, the valuable work they do in the education sector and how they value their team, you can understand why this firm is first choice for many graduates.

Unlike with so many larger firms, you are not just a number, your voice counts and you will have the chance to work on some amazing projects, with management steering you and wanting you to be the very best.

Purpose:

To support the technical team across a wide range of tasks including project co-ordinating, testing, technical support, content building and internal infrastructure support, providing opportunities to understand the full technical development function.

Key responsibilities:

• Working through the induction program and development modules.

Technical projects

• Understand the requirements of those projects you are supporting in order to be able to undertake all duties as assigned by the project manager.
• Ensure all issues/bugs are logged into Jira to ensure there is a complete representation of work to be undertaken and fully explained.
• Support project manager with changes to help files and website as required.
• Add speech exceptions to file.

Customer technical support

• Ensure all queries are logged, tracked, and reviewed to satisfactory resolution.
• Provide support via phone, email, online meetings, and webchat.
• Deliver excellent levels of customer service that underpin the retention of and growth in loyal clients

Testing

• Follow test plans and provide feedback.
• Carry out stress testing, performance testing, functional testing and scalability testing as directed.
• Add bugs/issues to JIRA with clear explanations and steps to reproduce.
• Review and test documentation.
• Help troubleshoot issues as directed.
• Conduct post-release/ post-implementation testing

Internal IT support

• Undertake day-to-day internal IT support, ensuring all are logged and time recorded.
• Install and configure software and computer systems as directed.
• Resolving logged tickets assigned to you in a timely manner.
• Proactive support for users on a rolling program as directed.

Content building

• Create resources, using content designed by Content Development, to quality standards and in line with agreed timescale.
• Test curriculum-based applications using test plan template to ensure quality standards are met.
• Process graphics files and screenshots to support creation and uploading of resources for LearningGrids.

Supporting UX design

• Understand the education market – work with other team members to understand why the software is used as well as how it is used.
• Provide support for the UX/UI designer on market data and support them with any project reports or information needed.

Other

• Undertake project work as delegated.
• Any other duties as requested.

Decision making:

• Prioritisation of workload based on deadlines

Problem solving:

• Prioritise workload.
• Managing conflicting demands on time.
• Identify and log bugs

• Degree educated (STEM subject or can demonstrate technical ability)
• Planning and implementation skills
• Initiative
• Excellent communication skills (oral/written)
• Team working
• Problem solving
• Flexible
• Technical understanding
• Product knowledge
• In-depth understanding of Dynamics CRM
• Testing Excellence
• Results focused
• Detail orientation

• Pension Scheme with matched contributions up to 3% after probationary period.
• Full training will be provided on our bespoke software products and company procedures.

HOLIDAY: 39 days holiday per annum – 28 days holiday plus bank holidays plus 3 personal days

HOURS OF WORK: Monday – Friday 9.00 – 17.00 1-hour lunch (35-hour week)

Interview Process:

Two stage process:

The first interview will be a Microsoft Teams video call.

If the candidate does not have a webcam on their PC, they can use a smart phone or tablet. The first interview will be question based, focusing on soft skills.

The second interview will be face to face at our office. The second interview will be technical questions with some IT and literacy tests.

Please do contact us for more information or visit our Linkedin page.