Our client is the largest independent automotive leasing business in the UK. They are looking for someone with a passion for automobiles, and the ability to think on their feet to join their growing organisation. They invest a lot into their employees, resulting in a well maintained and impressive rate of organisational growth. Their financial strength, scale of infrastructure and high calibre systems provide the company with an enviable platform.
This is a key role on the operational side of the business where you will be responsible for providing product information/consultancy services, pricing and order updates to our client base in respect of their Light Commercial Vehicle activities.
(a) Action all new LCV quote requests accurately within pre agreed time frames.
(b) Provide expert insight into the which product available will meet the client’s needs.
(c) Execute all client orders accurately within pre agreed times
(d) Verify that correctly approved documentation for all Contract Hire orders received from client in place prior to placement of vehicle purchase order via a third party.
(e) Ensure that professional business relations are being maintained with all third-party vehicle suppliers.
(f) Maintain/update new LCV product library on a regular basis. Ensure that such data is provided to all relevant staff via in-house shared files.
(g) Analyse and monitor trends and report findings to LCV Team Leader.
(h) Liaise with third party suppliers to understand Leadtime and buid process ensuring that clients are kept up to date with the ETA for their vehicles.
(i) Occasionally attend client/prospect meetings in conjunction with Area Managers providing specialist advice regarding LCVs
SPECIFIC ASSISTANT RESPONSIBILITIES.
It is the specific responsibility of the Assistant to carry out the following duties:
(a) Provide assistance to ensure that LCV Contract Hire Customer Orders are correctly executed, approved by the Customer and vehicle(s) to the required specifications are ordered.
(b) Liaise with selected LCV suppliers to obtain vehicle supply costs and any specialist equipment and ensure such data is obtained within specified time-spans.
(c) Ensure that all necessary documentation has been filed in a timely and accurate manner.
(d) Ensure that LCV Supplier Contact details are updated and maintained on a regular basis with any anomalies being flagged to the LCV Team Leader.
(e) Request updates using the appropriate update system, and from Nominated Suppliers to obtain the estimated delivery date of the Customer Order. Maintain appropriate records, monitor progress and provide customer order update on a fortnightly basis.
(f) Identify any Customer Order which is likely to exceed the estimated delivery date and take appropriate action to expedite any delay soonest possible. Ensure that ALL involved parties are fully informed regarding progress being made.
(g) On-line Ordering of Driver Safety Packs, number plates and mats for vehicles arriving into stock and ensure these are despatched directly to the Supplying Dealer or the Logistic Agent.
(h) Instruct Supplying Dealer to tax and register a vehicle within appropriate time frames.
(i) Obtain verification from the Supplying Dealer that the Customer Vehicle Order is complete and available for delivery and progress the order to the Logistics department.
(j) Respond to enquiries (verbal/written) from customers, company vehicle drivers, dealers and third-party suppliers in a courteous and professional manner. Offer guidance and assistance as necessary.
(k) To provide support and assistance in the performance of any additional functions within the department
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