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Light Commercial Vehicle Executive

Location
Milton Keynes
Salary
Circa £25000
Sector
Automotive
Degree Discipline & Classification
Educated to The Graduate standard
UCAS Points
N/A
Job Ref
2030

About Our Client

Our client is the largest independent automotive leasing business in the UK. They are looking for someone with a passion for automobiles, and the ability to think on their feet to join their growing organisation. They invest a lot into their employees, resulting in a well maintained and impressive rate of organisational growth. Their financial strength, scale of infrastructure and high calibre systems provide the company with an enviable platform.

Roles & Responsibilities

This is a key role on the operational side of the business where you will be responsible for providing product information/consultancy services, pricing and order updates to our client base in respect of their Light Commercial Vehicle activities.

DEPARTMENTAL FUNCTIONS
(a) Action all new LCV quote requests accurately within pre agreed time frames.
(b) Provide expert insight into the which product available will meet the client’s needs.
(c) Execute all client orders accurately within pre agreed times
(d) Verify that correctly approved documentation for all Contract Hire orders received from client in place prior to placement of vehicle purchase order via a third party.
(e) Ensure that professional business relations are being maintained with all third-party vehicle suppliers.
(f) Maintain/update new LCV product library on a regular basis. Ensure that such data is provided to all relevant staff via in-house shared files.
(g) Analyse and monitor trends and report findings to LCV Team Leader.
(h) Liaise with third party suppliers to understand Leadtime and buid process ensuring that clients are kept up to date with the ETA for their vehicles.
(i) Occasionally attend client/prospect meetings in conjunction with Area Managers providing specialist advice regarding LCVs

SPECIFIC ASSISTANT RESPONSIBILITIES.

It is the specific responsibility of the Assistant to carry out the following duties:

(a) Provide assistance to ensure that LCV Contract Hire Customer Orders are correctly executed, approved by the Customer and vehicle(s) to the required specifications are ordered.
(b) Liaise with selected LCV suppliers to obtain vehicle supply costs and any specialist equipment and ensure such data is obtained within specified time-spans.
(c) Ensure that all necessary documentation has been filed in a timely and accurate manner.
(d) Ensure that LCV Supplier Contact details are updated and maintained on a regular basis with any anomalies being flagged to the LCV Team Leader.
(e) Request updates using the appropriate update system, and from Nominated Suppliers to obtain the estimated delivery date of the Customer Order. Maintain appropriate records, monitor progress and provide customer order update on a fortnightly basis.
(f) Identify any Customer Order which is likely to exceed the estimated delivery date and take appropriate action to expedite any delay soonest possible. Ensure that ALL involved parties are fully informed regarding progress being made.
(g) On-line Ordering of Driver Safety Packs, number plates and mats for vehicles arriving into stock and ensure these are despatched directly to the Supplying Dealer or the Logistic Agent.
(h) Instruct Supplying Dealer to tax and register a vehicle within appropriate time frames.
(i) Obtain verification from the Supplying Dealer that the Customer Vehicle Order is complete and available for delivery and progress the order to the Logistics department.
(j) Respond to enquiries (verbal/written) from customers, company vehicle drivers, dealers and third-party suppliers in a courteous and professional manner. Offer guidance and assistance as necessary.
(k) To provide support and assistance in the performance of any additional functions within the department

Skills Required

  • An individual who conducts themselves in a courteous and professional manner at all times.
  • A sound understanding and appreciation of customer service principles and practices.
  • A strong working knowledge of IT with good experience of the Microsoft office products in particular working with Excel and complex spreadsheets.
  • An individual who is focused, professional and has the ability to work closely with colleagues and clients at all levels of seniority and supply partners in a sensitive and professional manner.
  • Technical vehicle experience IS REQUIRED. Ideally from a manufacturer, leasing or dealership background together with knowledge of Light Commercial Vehicles and DVSA/DVLA ruling.
  • The desire to undertake continuous professional development and progress their own understanding of the sector.
  • An enthusiastic team player with the ability to work independently or within a team.
  • A punctual credible ambassador for the Organisation with a dedicated with a calm balanced style.
  • Positive, enthusiastic, energetic, flexible with a ‘can do’ attitude and approachable, open and honest.
  • Ability to adapt to changing situations and work under pressure.

Benefits

  • 22 Days Holiday plus all public/bank holidays
  • The company run a Group Pension Scheme
  • Employee Interest Free Loan
  • Childcare Vouchers
  • VDU- Eye Care Scheme
  • Cycle to work Scheme and Panto tickets

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