Our client is one of the largest privately owned motor group in Europe.
Based in Milton Keynes, they supply businesses throughout the country with highly efficient fleet finance and management solutions for their company cars and vans.
Customer focus is a much-used cliché that is so rarely delivered, but the culture of the business really does encourage enthusiasm, initiative and a genuine desire to deliver the extra mile in customer service.
The ability to stand out from the crowd in this way is seen as fundamental in the plans to expand the business to the next level.
Roles & Responsibilities
This is an exciting key role, responsible for providing product information, client consultative services, quotes, orders, delivery lead time updates to our clients and build project management liaising with third party specialists.
Duties and Responsibilities
Understand the client requirement and guide which product will meet the needs
Dealing with incoming customer/prospect enquiries by telephone and email
Dispatch of contract renewal emails and assist with vehicle selection
Liaise with selected LCV suppliers
Preparation of vehicle quotations
Raising company proceed to order or tailored client order forms as relevant
Sourcing and ordering of vehicles and conversions
Track vehicle order
Liaise with logistics team in regard to final delivery to client
Manage movements of vehicle from first location on to converter(s), project manage to point of final delivery
Have an overview of any day to day or driver LCV concerns and escalate to Ops or Imps as required
In life vehicle movement management, liaising with logistics and maintaining record of ‘pool/spare’ vehicles
Manage early termination or end of contract damage enquiries
Liaise closely with the area manager
Provide support and assistance as and when required by the client management team
Ensure suppliers adhere to agreed KPIs
Maintenance of CPs, cost centring and reallocation liaising with Imps team
Analyse trends and working with AMs to evolve policies
Maintain/update new LCV product library on a regular basis.
Demonstrate relevant experience
An individual who conducts themselves in a courteous and professional manner at all times.
A sound understanding and appreciation of customer service principles and practices.
A strong working knowledge of IT with good experience of the Microsoft office products in particular working with Excel and complex spreadsheets.
An individual who is focused, professional and has the ability to work closely with colleagues and clients at all levels of seniority and supply partners in a sensitive and professional manner.
Technical vehicle experience would be an advantage particularly from a manufacturer or dealership background together with knowledge of Light Commercial Vehicles and DVSA/DVLA ruling.
Excellent organisational and prioritisation skills, delivering a systematic, controlled approach with keen attention to detail
Ability to learn effectively and follow through, applying problem solving techniques
The desire to undertake continuous professional development and progress their own understanding of the sector.
An enthusiastic team player with the ability to work independently or within a team.
Positive, enthusiastic, energetic, flexible with a ‘can do’ attitude.
Ability to adapt to changing situations and work under pressure.
The company run a Group Pension Scheme
Employee Interest Free Loan
VDU- Eye Care Scheme
Cycle to work Scheme
Discuss this opportunity with us
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.