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Intermediate Implementation Consultant

Location
Milton Keynes
Salary
£35,000-£40,000 DOE
Sector
IT Technology
Degree Discipline & Classification
Educated to The Graduate standard
UCAS Points
N/A
Job Ref
TGR2145

About Our Client

Established in 1995, our client provides many of the UK’s most recognised financial brands with market leading software to support Training and Competence, Learning Management, Quality Assurance and Customer feedback.

They have many years of combined experience in the financial services sector showing their understanding of the needs of the industry and the challenges customers face.  They constantly refine modules to improve performance, sales quality and the customer experience.

Our client understands the importance of management information in keeping business both efficient and compliant.  The interoperability of their modules enables customers to drive improvements across business units.  For example, to initiate learning needs based on root cause analysis from complaints; to ensure that performance reviews are based on factual MI and that corrective action can be initiated and tracked; or to identify potential vulnerabilities and to automate intelligent file checking to mitigate risk.

Roles & Responsibilities

As a member of the implementation team you will have intricate knowledge of the company products and will be able to configure and customise these products to  meet client demands.

Primary Accountabilities

  • Develop solutions through customising and configuring the company   product set
  • Responsible for the technical delivery of key components that form part of larger client solutions
  • Responsible for the technical delivery of small end-to-end client solutions
  • Author high quality technical documentation that supports down stream  activities
  • Work with the wider team to provide timely support and assistance to existing  clients utilising company solutions
  • Continual review and enhancement of the company development processes and procedures with a focus on quality and ‘do it once, do it right’

Secondary Accountabilities

  • Support the project team in the overall delivery of high quality client solutions
  • Assess and communicate assigned activity progress based on ‘Earned Value’ principles
  • Identify and escalate possible project risks and issues early in the project life- cycle
  • Adherence to the company quality processes and procedures
  • Work with clients and the wider implementation team to design and estimate technical solutions
  • Undertake, contribute to and analyse the output of client workshops in order to gather high quality technical and business requirements
  • Provide training on company products to small ‘focused’ client audiences
  • Support and develop the positive team working culture within projects
  • Undertake administrative tasks as required as part of your day-to-day activities

Skills Required

  • Educated to the Graduate standard
  • 3 years plus experience in a professional services / IT environment with some knowledge of software development lifecycle principles and methodologies
  • Working knowledge of SSRS Reporting, SQL, JSON and Java Script
  • Experience of working with API Calls to send and receive data between
  • Knowledge of software installation / technical environment creation an advantage
  • Experience of working with minimal guidance and ability to demonstrate initiative
  • High level of professionalism and organisational skills
  • Ability to work under pressure to achieve deadlines and outcomes
  • Strong collaboration skills and motivation to build long term relationships
  • Ability to maintain successful and productive relationships with both internal and external stakeholders
  • A willingness for occasional travel to client sites as required

Benefits

  • Discretionary bonus scheme
  • Flexible health plan
  • Social club
  • 26 days holiday
  • Flexi-time
  • Perkbox
  • Death in service – auto enrolment

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