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Graduate Support Engineer

Location
Milton Keynes
Salary
Up to £24,000 DOE
Sector
Engineering/Technical
Degree Discipline & Classification
Degree Educated- Technical Degree
UCAS Points
N/A
Job Ref
TGR2241

About Our Client

Our client is a responsive, innovative and agile Network Services Company, their focus is to support their customers and partners to deliver precisely what they need. They have been supporting companies of all sizes for over 12 years and the experience and skills they have acquired over that time ensures that they are known as a trusted partner. Their award-winning solutions offer faster communications, access to bigger data, reduce exposure to network outages and put customers back in control of their data networks.

Roles & Responsibilities

Our client has a big project starting shortly and they are looking for talented graduate engineers, to be a part of the team. Candidates will be working in a fast-paced environment and will definitely learn a lot about working for an IoT / Cellular service provider.

Support Engineers oversee network elements and engage in proactive network systems monitoring.  Providing proactive operational monitoring and support of customer networks and devices. This position is responsible for technical support and issues that come into the Operations Centre via customer and/or monitoring software. This role responds to escalations and resolves issues that arise from hardware and software failures on our network.

In addition to Operation centre roles, the engineer will be required on some occasions to visit a customer site or the companies’ datacentres.

Don’t worry about the formal qualifications i.e., CCIE Cisco.  I think Tom has a solid background in tech anyway.

Main Duties & Responsibilities Other duties may be assigned)

  • Monitor, support and troubleshoot network issues
  • Answer inbound calls and resolve incidents. Manage closure and document resolution; perform required maintenance to contain, eradicate and recover from network outages and infrastructure security incidents
  • Diagnose issues with routers, switches, and bonding devices; document and escalate issues
  • Access network equipment remotely to identify and resolve issues
  • Create and update trouble tickets as required.
  • Diagnose and resolve incident tickets.
  • Maintain the Company’s network environment; utilise all provided utilities, tools and applications; ensure a high level of service availability
  • Respond to network alarms; take appropriate action to classify, prioritise and resolve network and system issues
  • Provide critical service outage notification and escalate issues for timely resolution; notify appropriate Company personnel as appropriate
  • Maintain and comply with standard Company technical and administrative procedures
  • Monitor network status and provide support for issues related to the network infrastructure, hardware, and applications.
  • Develop and maintain excellent customer relationships.
  • Work with service providers to resolve circuit problems
  • Assure IP allocation for dynamic and static assignments
  • Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, lower volume and repeated customer complaints
  • Work may require some weekend, holiday and/or evening work and some travel may be required

Skills Required

  • Technical Degree.
  • Ability to work independently and accommodate out of hours work when required.
  • Must be comfortable working in a high stress, fast-paced environment with shifting priorities.
  • Excellent communications skills (verbal and written).
  • Exceptional attention to detail.
  • Self-starter who can find and resolve issues as they are identified.
  • Proficient with Microsoft Office Suite and other job-related software; basic understanding of Microsoft Visio
  • Strong familiarity with PC, networking and electronics systems
  • Strong network problem isolation, resolution, analytical and diagnostic skills
  • Ability to respond to network issues during on-call periods

Desirable

  • Basic understanding of networking concepts including Internet Protocol (IP) addressing/subnetting, Virtual Local Area Network (VLAN), Layer 2 switching, Layer 3 routing and Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS)
  • Basic experience with Network Management System (NMS) and monitoring applications
  • Networking & Security background (i.e., Networking, Security, SD-WAN etc.).
  • Experience of enterprise Mobile, LAN and WAN, wireless and firewall technologies
  • Knowledge of Mobile technology (5G/4G/LPWAN, Private and Public APN)
  • Experience of routing, switching and security technologies.
  • Experience of tunnelling protocols such as L2TP, IPSEC and OpenVPN
  • Experience of Linux

Benefits

  • Pension
  • Company Healthcare
  • On Call Allowance

Location: This is an office-based role working out of our Milton Keynes office or with customers onsite.  Occasional travel may be required therefore a UK driver’s license is desirable

Hours of Work: 9:00am to 5:30pm Monday to Friday (37.5 hours per week) 60-minute lunch break.

HOLIDAY: 21 Days Holiday not including Bank holidays

Please do contact us for more information or visit our Linkedin page.

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