Our client is the largest privately owned motor group in Europe. From their base in Milton Keynes, they supply businesses throughout the country with highly efficient fleet finance and management solutions for their company cars and vans.
Despite the challenging market conditions of recent years, they have maintained an impressive rate of organic growth by providing customers with an irresistible combination of reliability, ingenuity and value for money. Their financial strength, their scale of infrastructure and their high calibre systems provide them with an enviable platform for growth, but it is their people that have delivered the goods.
Customer focus is a much-used cliché that is so rarely delivered, but the culture of their business really does encourage enthusiasm, initiative and a genuine desire to deliver the extra mile in customer service.
The ability to stand out from the crowd in this way is seen as fundamental in their plans to expand the business to the next level.
Roles & Responsibilities
Exciting graduate role to act as first port of call and provide support and delivery of services to clients, drivers, and the Sales team.
Duties and Responsibilities
Dealing with incoming Daily Rental customer enquiries by telephone and email
Calculating quotations for customers
Arranging vehicle rental bookings for customers according to their personalised procedures via our central reservations department
Maintaining detailed and accurate records of all hires
Contacting customers for rental extensions
Checking Accident Management logged Daily Rentals and chasing for updates where applicable
Obtaining mileage readings
Handling vehicle swap overs
Maintaining accurate P11D information for each rental
Maintaining accurate MID information for selected customers
Producing specific reports for customers
Arranging vehicle termination via our central reservations department
Managing and processing damage claims with third parties
Processing traffic violation and parking charge fines
Accurately checking purchase invoices/credit notes received from our supplier(s) and querying charge where necessary
Accurately producing sales invoices/credit notes to our customers
Handling complaints according to company polices & procedures
Handling general customer service inquires via the telephone and email
Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers
Provision of comprehensive support to our field sales managers
Flexible approach, highly self and team motivated with the ability to build effective internal and external relationships
Confident, proactive, and dynamic, with a can-do attitude, enthusiastic with high level of energy
Excellent organisational and prioritisation skills, delivering a systematic, controlled approach, with excellent attention to detail and can work to timely deadlines
Ability to learn effectively and follow through applying problem solving techniques
Good interpersonal, communication, verbal, and written skills
Ability to contribute effectively in a fast paced, changing environment
Computer literate on all Microsoft Packages and In-house applications
Having a “Can Do” approach to all enquiries
Basic mathematical knowledge and skills.
Group Pension Scheme,
Employee Interest Free Loan,
VDU- Eye Care Scheme,
Cycle to work Scheme
HOLIDAY: 25 days holiday plus the 8 bank holidays
Vacancy Availability: Immediate start subject to satisfactory CRB check and references
HEATH & SAFETY: No current issues to report on site, Immediate start subject to satisfactory CRB check and references
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