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Graduate Daily Rental Executive

Location
East Midlands, Northamptonshire
Salary
£21,000
Sector
Graduate
Degree Discipline & Classification
Educated to The Graduate standard
UCAS Points
N/A
Job Ref
TGR 1985

About Our Client

The largest independent automotive leasing business in the UK, that invest into their employees resulting in a well maintained, and impressive rate of organise growth. Their financial strength, their scale of infrastructure and their high calibre systems provide the company with an enviable platform, but it is the people that have delivered the goods.

Roles & Responsibilities

To act as first port of call and provide support and delivery of services to clients, drivers and the Sales team.

  • Dealing with incoming Daily Rental customer enquiries by telephone and email
  • Calculating quotations for customers
  • Arranging vehicle rental bookings for customers according to their personalised procedures via their central reservations department
  • Maintaining detailed and accurate records of all hires
  • Contacting customers for rental extensions
  • Obtaining mileage readings
  • Handling vehicle swap overs
  • Maintaining accurate P11D information for each rental
  • Maintaining accurate MID information for selected customers
  • Producing specific reports for customers
  • Arranging vehicle termination via our central reservations department
  • Managing and processing damage claims with third parties
  • Processing traffic violation and parking charge fines
  • Accurately checking purchase invoices/credit notes received from our supplier(s) and querying charge where necessary
  • Accurately producing sales invoices/credit notes to our customers
  • Handling complaints according to our clients polices & procedures
  • Adhering to the 3-ring policy for answering all incoming calls
  • Handling general customer service inquires via the telephone and email
  • Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers
  • Provision of comprehensive support to our field sales managers

 

Skills Required

  • Flexible approach, highly self and team motivated with the ability to build effective internal and external relationships
  • Confident, proactive and dynamic, with a can-do attitude, enthusiastic with high level of energy
  • Excellent organisational and prioritisation skills, delivering a systematic, controlled approach, with excellent attention to detail and can work to timely deadlines
  • Ability to learn effectively and follow through applying problem solving techniques
  • Good interpersonal, communication, verbal and written skills
  • Ability to contribute effectively in a fast paced, changing environment
  • Computer literate on all Microsoft Packages and In-house applications
  • Having a “Can Do” approach to all enquiries
  • Team Player
  • Basic mathematical knowledge and skills

Benefits

  • 22 Days Holiday plus all public/bank holidays

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