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Graduate Customer Support/Key Accounts – Operations

Location
Northamptonshire
Salary
Circa £20,000 - 23,000
Sector
Logistics
Degree Discipline & Classification
Degree in business, logistics, analytical or economics related fields
UCAS Points
N/A
Job Ref
TGR2128

About Our Client

Our client is the most successful logistics company in the United Kingdom today, providing supply chains solutions to a wide portfolio of customers mainly within the FMCG sector. The Company has a turnover of c. £400m, growing eightfold in the last decade.

As well as being the country’s largest privately owned container transport operator, in recent years the Company has diversified into other sectors of the international supply chain, offering port-centric, rail-connected warehousing, distribution, off-dock container storage and other transport-related services, including truck sales. Under the banner, ‘secondhandtrucks.co.uk’, they are the most successful reseller of used vehicles in the UK, selling 150+ ex. fleet vehicles a year.

The business combines talented transport professionals, leading edge IT systems, an unrivalled national network of port-based and inland depots and a modern fleet of carbon-friendly vehicles. Our client’s reputation is based on delivering consistent, high quality, cost-effective transport and related services to its customers and setting the benchmark in all of the sectors it serves.

They have a large portfolio of blue-chip customers, including retailers like ASDA, IKEA, John Lewis, Amazon and TESCO, as well some of the world’s largest container shipping lines and freight forwarders.

Today, they handle up to 18,500 moves a week with a fleet of over 1,400 vehicles and employs 1,100+ highly flexible staff and drivers across 34 locations, from South Shields to Southampton. In a rapidly changing transport landscape, it is a business focussed on meeting the needs of its clients every time.

Roles & Responsibilities

Are you looking for a challenging and rewarding career with a market leader? Due to continued success our client is looking for a Graduate to join the Northampton team to help with ambitious plans within the management of clients.

If you are a bright, sharp, articulate and confident individual keen to work hard and develop a career at speed but also work as part of a successful team, then this is the company for you.

Previous experience within Client management, Customer Service, Transport or Distribution is preferred.

Career progression is limitless, driven by your personal commitment, ambition and desire to succeed. With such a diverse business profile, customer portfolio and geographic coverage, you can enjoy a long and rewarding career with a true market leader.

Generally graduates start in client focused roles with heavy emphasis on progression.

Initial duties will involve:

  • As part of a team you will be responsible for managing key accounts – mainly blue chip, global customers.
  • Communication internally and externally to update on client accounts
  • Provide daily KPI reporting
  • Monitoring in day performance through transport management software
  • Paperwork handling
  • Dealing with queries via e mail and over the telephone
  • Any other relevant duties

Skills Required

  • Degree in business, logistics, analytical or economics related fields
  • Outstanding initiative
  • Excellent work ethic
  • Dynamic, ambitious, driven & self-motivated
  • Proactive
  • Solutions orientated
  • Organised
  • Attention to detail and accuracy
  • Confident communicator
  • Demonstrate experience in customer service, client management, transport/logistics sector – desirable
  • IT literate, with excellent knowledge in Microsoft Office Excel and PowerPoint

Benefits

  • Discretionary bonus scheme.
  • Pension: After 12 months you can join the Company contributory pension scheme (Employee contributes 6% and Company contributes 6%)

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