Our client is the largest independent automotive leasing business in the UK. They are looking for someone with a passion for automobiles, and the ability to think on their feet to join their growing organisation. They invest a lot into their employees, resulting in a well maintained and impressive rate of organisational growth. Their financial strength, scale of infrastructure and high calibre systems provide the company with an enviable platform.
The purpose of the role is to act as first port of call to customers and provide support and delivery of services to clients, drivers and the sales team.
• Dealing with incoming customer/prospect enquiries by telephone and email
• Adhering to the company’s 3 ring policy for answering all incoming calls
• Liaising with people at all levels to obtain accurate information to enable us to provide drivers with a vehicle that is relevant to their job needs
• Preparation of vehicle quotations using our in-house system making sure that correct discount levels have been applied
• The organisation of demo vehicles as requested by our customers
• Raising Customer order forms for the vehicle which has been chosen
• Sourcing and ordering of vehicles with our internal and external suppliers
• Obtaining confirmation of on the road prices from suppliers
• Organising the transfer of cherished plates for new and current vehicles
• Arranging for the relevant authorisation letters to be sent to our drivers when they are requested i.e. overseas travel, fitment of towbars etc.
• Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers
• Provision of comprehensive support to our field sales managers
• Where appropriate provide emergency telephone assistance to vehicle drivers “out on the road”
• Provide support and assistance as and when required by the company management team
• Liaising with, and controlling the service received from our suppliers
• Maintenance of our client management documents
• Dispatch of contract renewal letters
• Instigation of initial contact to drivers to discuss vehicle replacements
Vacancy Availability: Immediate start subject to satisfactory CRB check and references
Discuss this opportunity with us