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Graduate Customer Services Executive

Location
Milton Keynes
Salary
£20,000
Sector
Automotive
Degree Discipline & Classification
Educated to The Graduate standard
UCAS Points
N/A
Job Ref
TGR 1917

About Our Client

The largest independent automotive leasing business in the UK, that invest into their employees resulting in a well maintained, and impressive rate of organise growth. Their financial strength, their scale of infrastructure and their high calibre systems provide the company with an enviable platform, but it is the people that have delivered the goods.

Roles & Responsibilities

To act as first port of call and provide support and delivery of services to clients, drivers and the sales team.

KEY RESPONSIBILITIES:

  • Dealing with incoming customer/prospect enquiries by telephone and email
  • Adhering to the company’s 3 ring policy for answering all incoming calls
  • Liaising with people at all levels to obtain accurate information to enable us to provide drivers with a vehicle that is relevant to their job needs
  • Preparation of vehicle quotations using our in-house system making sure that correct discount levels have been applied
  • The organisation of demo vehicles as requested by our customers
  • Raising Customer order forms for the vehicle which has been chosen
  • Sourcing and ordering of vehicles with our internal and external suppliers
  • Obtaining confirmation of on the road prices from suppliers
  • Organising the transfer of cherished plates for new and current vehicles
  • Arranging for the relevant authorisation letters to be sent to our drivers when they are requested i.e. overseas travel, fitment of towbars etc.
  • Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers
  • Provision of comprehensive support to our field sales managers
  • Where appropriate provide emergency telephone assistance to vehicle drivers “out on the road”
  • Provide support and assistance as and when required by the company management team
  • Liaising with, and controlling the service received from our suppliers
  • Maintenance of our client management documents
  • Dispatch of contract renewal letters
  • Instigation of initial contact to drivers to discuss vehicle replacements

Skills Required

  • Educated to degree level
  • Good mathematical skills
  • Flexible approach, highly self and team motivated with the ability to build effective internal and external relationships
  • Confident, proactive and dynamic, with a can-do attitude, enthusiastic with high level of energy
  • Excellent organisational and prioritisation skills, delivering a systematic, controlled approach, with keen attention to detail
  • Ability to learn effectively and follow through applying problem solving techniques
  • Good interpersonal, communication, verbal and written skills
  • Ability to contribute effectively in a fast paced, changing environment
  • Computer literate to intermediate level on all Microsoft Packages and In-house applications

Benefits

22 Days Holiday plus all public/bank holidays

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