Our client is one of the world’s leading companies for optical and audible signal devices. The globally active company is based in the picturesque Black Forest of Germany is pioneering in terms of technical and future-fit innovations. Their signal devices ensure safe working environments and efficient processes with machines, systems, and wide-ranging applications in Leisure, Retail/Wholesale and business services. This business has been developing and manufacturing electrical devices for over 60 years.
Roles & Responsibilities
To assist in the smooth running of the customer service/order processing and warehouse functions
Ensure the timely and efficient administration of customer/supplier orders.
Answer incoming customer telephone calls/ e-mails in an appropriate manner, passing them on to the appropriate colleague for further action as required
Ensure the warehouse is maintained in a state of tidiness and orderliness
Ensure the timely and correct packaging and despatch of orders
Ensure that an acceptable level of stock is maintained and/or is on order with Supplier in order to maintain continuity of supply to the customers
Provide a level of support to other areas of the business as required
Educated to degree level in I.T or Engineering is desirable but not essential
Able to deliver high levels of customer service
Passion for industrial technology
Strong communication and interpersonal skills
Able to learn and operate relevant systems both manual and computerised
Working knowledge of Microsoft Office to intermediate level.
Able to multi-task remaining calm and professional even in a pressurised customer service environment.
Makes a positive contribution to teams.
A can-do attitude with problem-solving skills
Able to learn, retain and pass on to others details of the client’s and suppliers’ requests or orders
Assisting clients in making sure the products they order are relevant and suitable for their needs
Proven experience with working on SAP system is essential
31 days + statutory, Company pension scheme in place, performance related bonus scheme.