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Graduate Customer Executive

East Midlands, Northamptonshire
Customer Service
Degree Discipline & Classification
Educated to The Graduate standard
UCAS Points
Job Ref
TGR 2017

About Our Client

Our large National client is a full service creative and production agency, who thinks about things a little differently.

They have over 25 years of experience creating complete and compelling communications, brand and marketing solutions from under one roof for a range of high-profile clients. By offering each touch-point of excellence in-house, as part of a truly integrated creative and production service, they can offer not only quality and value, but also speed, innovation and cost savings that most other providers can’t.

They provide creative communication, print production, direct mail and fulfilment solutions to a wide range of blue chip organisations across several industry sectors through traditional and new media.

Roles & Responsibilities

To support the business in developing and maintain strong client relationships to ensure that we deliver the right product with the best quality and service, to identify and engage with decision makers, within designated Universities across the UK, to promote the company’s offering and generate new business opportunities, and to undertake training to develop the knowledge and skills necessary to promote the company’s offering.

  • Work with the Customer Service Team and use initiative to network and build relationships with potential customers through face-to-face communications within Universities.
  • Thoroughly understand the company’s products and services to generate awareness, demonstrate and present to potential customers.
  • Represent and promote the company’s brand enthusiastically and positively.
  • Identify new business opportunities within the Education sector, set up and attend meetings with Head of Customer Service and Customer Service Manager
  • Provide customers with advice and recommendations using your knowledge of company products
  • Liaise with the Commercial and Internal Account Managers to provide quotes to customers, then to close the sale.
  • Achieve individual sales targets.
  • Achieve agreed objectives.
  • Support the Head of Customer Services to meet all Department KPIs.
  • Produce weekly reports, as required.
  • Provide feedback to all relevant departments regarding customers’ responses.
  • Ensure your customers are continually kept up to date on any factors which impact on price, delivery dates, commitments etc. to their project.
  • Identify product/service improvements or new products/services by remaining current on industry trends, education sector activities and competitors.
  • Comply with all Company standards, values, behaviours and workplace legislation.
  • Adhere to all applicable Company procedures.
  • Undertake professional development and training required as part of the Graduate Training Programme.
  • Support the Tenders Team compiling responses for submissions, as required.
  • Support the Head of Customer Services and Customer Service Manager on multiple projects for Hi Profile customers.
  • Carry out any reasonable ad hoc duties that are deemed appropriate to your grade and level of role.

Skills Required


  • Degree educated in a relevant discipline (2.1 and above)
  • Customer facing skills preferable, in any commercial area or General Public.
  • Other disciplines are also eligible, as long as you can demonstrate excellent communication and people skills, the ability to handle a role which involves regular and frequent travel, have a confident and ambitious attitude and approach to work.
  • Computer literate, competent user of Microsoft Office applications, with strong numeracy skills.
  • Dynamic and looking for a challenge and to make a positive difference.
  • Confident, assertive, patient and persistent.
  • Punctual and reliable.
  • Excellent communication and interpersonal skills.
  • Ability to present to various audiences in an informed manner with confidence, clarity and enthusiasm.
  • Self-motivated to seek out new opportunities for personal and organisational development.
  • Ability to work autonomously and use initiative.
  • Commercial acumen.
  • Ability to learn new skills and information quickly and confidently.
  • Ability to prioritise tasks, manage time effectively and work under pressure.
  • Strong organisational skills and the ability to carefully follow instructions.
  • Determination to solve problems and see jobs through to completion.
  • Resilient, able to cope with rejection.
  • Willingness to recommend changes and improvements.
  • Full driving licence and willingness to travel extensively.
  • This is a 24/7 fast paced environment where flexibility and adaptability are essential


26 days plus bank holidays, Healthshield benefits and the auto-enrolment pension, following successful completion of their 6-month probationary period.


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