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Assistant Operations Manager – Permanent

Location
Northamptonshire
Salary
Competitive - Dependent on Experience
Sector
Facilities Management
Degree Discipline & Classification
Educated to The Graduate standard
UCAS Points
N/A
Job Ref
TGR2120

About Our Client

With a wide variety of prestigious clients, this large firm have grown from strength to strength over the years.

Whilst retaining a lot of its customer base over the years our client’s expansion has continued and now possess Corporate Membership of BICSs and obtained accreditation with Altius and Safe Contractor.

The company has also gained accreditation with National Academy of Crime Scene Cleaning. Throughout their history their main principal is to work with customers who want a quality service forming a good understanding of what they need and to form a good working relationship.

Many of the team are long-serving members of staff. They do not use temporary or agency people. They prefer to develop their own skills in-house… and it shows. Our client has grown at a rapid rate over the past few years and need dedicated professionals who want to really make a difference and be a part of this amazing environment. Having the right attitude is key in their team.

Roles & Responsibilities

Managing the GOLD/BLUE CHIP CLIENTS and deputising for the Ops Manager.

Clients – to include commercial premises that include multi-sites for some firms, schools, dentists, doctors

Locations mainly focus around the Northamptonshire with some need to travel to one off sites in different regions of the UK.

Key responsibilities include:

  • Managing blue chip clients regarding any issues on site and resolving problems in productive and positive manner
  • Mentoring Area Managers/deputising for Operations Manager and really stepping up to resolve client/operational issues
  • building relationships with clients and staff on site
  • recruitment of cleaners for new contracts and ensuring ID is taken as part of the process, ensuring new employees have all relevant documentation
  • training of new starters and ongoing training for contracts
  • providing head office/operations manager with updates regarding concerns on contracts
  • contract site audits
  • carrying out health and safety checks including PAT checks are up to date
  • ensuring store cupboards are kept in good order for each site and stocks are correct
  • ordering of cleaning products on a monthly basis through head office
  • identifying opportunities for additional works on each contract liaising with head office regarding staff wages
  • attending office management meetings as required
  • making suggestions for operational improvements

Skills Required

  • Extensive experience managing contracts within the commercial contract cleaning industry
  • Excellent work ethic
  • Strong communication skills with proven ability to develop relationships
  • Good understanding of the equipment used in the cleaning industry
  • Good interpersonal skills
  • Ability to communicate on all levels
  • Ability to prioritise and understand which tasks have greater importance
  • Flexible approach to work and people including travelling to sites to manage contracts effectively
  • Can do attitude
  • Problem solver
  • IT literate
  • Ability to work on own initiative and manage own diary
  • Full clean driving licence
  • Honest and trustworthy
  • Extremely organised

Benefits

  • Company vehicle for business use,
  • Sector relevant training and support to study further qualifications,
  • Mobile phone,
  • IPAD provided for business use.

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