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Application Specialist

Milton Keynes
Degree Discipline & Classification
UCAS Points
Job Ref
TGR 2012

About Our Client

Our client provides many of the UK’s most recognised financial brands with market leading software to support Training and Competence, Learning Management, Quality Assurance and Customer feedback.

They have many years of combined experience in the financial services sector showing their understanding of the needs of the industry and the challenges customers face.  They constantly refine modules to improve performance, sales quality and the customer experience.

Our client understands the importance of management information in keeping business both efficient and compliant.  The interoperability of their modules enables customers to drive improvements across business units.

Roles & Responsibilities

As an Application Specialist you are expected to take ownership and accountability for critical client infrastructure, environment & installation activities, ensuring completion in accordance with either the Project or client Request.

  • The key responsibilities for the role are:
  • Undertake and/or support the installation, configuration and management of the company Foundation and Accord Products and any supporting software.
  • Work with the internal infrastructure team to ensure the pre-requisite technical environments are in place and appropriate.
  • Provide technical ownership through to resolution for any infrastructure / environment issues that may occur in relation to a client implementation
  • Work with clients and the wider team to identify, design and estimate the infrastructure component of proposed solutions
  • Undertake ongoing management and maintenance of company hosted client solutions, encompassing:
  • Capacity Management
  • Client availability reporting
  • Backup success
  • SQL and IIS Security Hardening
  • SQL administration
  • Provide technical ownership through to resolution of assigned support tickets, ensuring agreed client SLA’s are met. This includes appropriate Incident Management activities.
  • Identify critical areas of improvement for hosted client solutions, undertaking formal initiation/ approval processes and pending approval undertake/ facilitate the required changes in accordance with an agreed plan
  • Provide training on the company product(s) technical setup to small ‘focused’ client audiences
  • Author high quality technical documentation that supports all activities
  • Support the uplift of infrastructure / technical environment knowledge within the wider service delivery team(s)
  • Continual review and enhancement of the company processes and procedures with a focus on quality and ‘do it once, do it right’
  • Support and develop the positive team working culture within projects
  • Undertake administrative tasks as required as part of your day to day activities

Skills Required

  • Strong organisational and interpersonal skills and the ability to communicate confidently and diplomatically at all levels
  • Able to work under pressure, managing numerous tasks simultaneously whilst adhering to strict timescales.
  • Ability to maintain successful and productive long-term relationships with both internal and external stakeholders
  • Strong attention to detail and be prepared to challenge the norm
  • Strong administration skills and analytical skills that can be put to good use in support of positive decision making
  • Must be willing to travel to client sites as required

Must Haves:

  • 5 years plus experience in a professional services / IT environment with applied knowledge of software lifecycle principles and methodologies
  • A good understanding of the key technologies underpinning company solutions, specifically: Windows IIS and MS SQL
  • Experienced in Database Administration for SQL Server activities
  • Some experience in automated deployment technologies e.g. Octopus, preferred
  • Degree relevant to the role preferred
  • Strong documentation skills using the appropriate tools
  • MS Office (Word, Excel, Powerpoint)
  • Experience of working with minimal guidance and ability to demonstrate initiative


  • Modern office
  • free parking
  • discretionary Company bonus scheme
  • Flex health plan
  • Perkbox
  • Social club
  • 26 days holiday
  • Flexi-time


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