• Previous office experience, sales or marketing experience is desirable
• Good communicator, ambitious, driven, IT literate

A progressive role learning all functions of the sales office with an emphasis on sales and marketing.  Excellent opportunities to progress for the right person as well as the opportunity to learn all facets of a manufacturing business.

MAIN DUTIES:

• Answering, screening and forwarding calls
• Customer service duties including answering customer queries regarding existing orders, stock enquiries and general assistance
• Sales over the telephone and the internet with a strong emphasis on understanding the customer’s needs and solving their problems
• Updating company sales database with current information. This includes outbound/telemarketing to prospects and proactive communication with existing sales contacts
• Involvement in proactive marketing projects
• Liaising with suppliers regarding outstanding purchase orders, overdue deliveries and stock enquiries
• General administration and office duties, including some basic accounts work
• Purchase order processing and negotiating with suppliers over pricing and deliveries

• Previous office experience, full driving licence
• Good communicator, ability to work under pressure, driven, IT literate

The role is predominantly to assist the Office/HR Manager in all functions of a busy office and to liaise between the Operations Manager and site colleagues.

KEY RESPONSIBILITIES:

• Front-of-house duties
• You will be responsible for dealing with all incoming telephone calls and customer queries. You will need to act on incoming messages and re-routing where necessary
• Distribute mail to the correct departments, update orders with invoice details, scanning documents. Compiling letters of response/enquiry

• Fleet Administration:
• You will be responsible for dealing and compiling all administration documents of servicing, MOT, accidents and repairs. Logging and updating vehicle inspection sheets and analysing new damage in order to determine repairs
• Administration of Personal Protective Equipment (PPE) Register (issuing, ordering and re-stocking)
• Maintaining the weekly diary movements of colleagues, chasing up where necessary
• Control and maintain calibration and tools register
• Control and maintenance of Staff Matrix
• You will be in control and stationery supplies and ordering, including sourcing competitive prices and placing orders.

• Parking / congestion
• Fleet vehicles are registered on our Auto Fleet account and all congestion charges are automatically paid. Non-fleet vehicles require congestion/parking payments and you will deal with updating on register.
• Logging and maintaining Director’s credit card expenses
• Sub-contractors and suppliers register – weekly check to ensure details are up to date, chase where necessary.

• Strategic Business Management experience – ideally within financial services
• Staff management  and marketing experience
• Driven, proactive, a people person, results orientated
• Project management skills

Working with the Directors on the strategic direction of the company, the Business Manager will have responsibility for the achievement of the firm’s overall business goals. An ability to think strategically and practically will be crucial. The Business Manager will require a high-level of industry awareness and business acumen, as well as an innovative and pro-active approach to management.

KEY RESPONSIBILITIES:

The Business Manager will deliver business development projects, in line with the business plan. Amongst other matters, these will include research and marketing, business efficiency and service delivery.

In addition, the Business Manager will be expected to oversee the efficient and effective operation of the office. Motivating staff, as well as managing workflows and deadlines will be key. The business management side of the company also involves the maintenance of business procedures to ensure compliance with regulatory requirements, the coordination of accountancy and the direction of IT and human resources.

The Business Manager will require a passion for the wealth management industry, and a dedication to the utmost level of individual client service that is expected at the company.